FAQ

SHIPPING

Avenlur offers free shipping on all domestic orders within the continental US.

All orders are placed before 2 pm EST will be shipped same day. Orders placed after 2 pm will ship the next business day.

 DELIVERY TIME

Orders ship from either our east coast or west coast warehouse. Estimated Transit Times can be 2-5 business days via FedEx, or UPS. If you have any questions about when your order will be delivered, or if you have specific delivery needs, please contact customer support.

 RETURNS

We strive to ensure that our products are designed and described accurately and that they get to you safely.

If you are having trouble assembling your product, please let one of our product experts help you troubleshoot the problems you are having.

We provide videos and access to user/assembly manuals on our website.

If you did receive an item damaged or it was missing any parts, we will replace them free of charge.

If you would still like to return your product, Avenlur return policy is as follows:

● Avenlur accepts returns up to 30 days after the original purchase date.
● Prior to shipping a return to us, obtain an RMA (Return merchandise authorization) number by contacting support. A pre-paid shipping label will be provided for returns due to manufacturer defects.
● A refund will be issued after receipt and inspection of the returned order.
● Package the product you are returning thoroughly, so it will arrive undamaged. Damaged returns due to insufficient packaging may be assessed additional fees.
● Please note that if you purchased the product through a re-seller, return requests must be processed through the re-seller. Avenlur is unable to refund you directly.
● Returns due to buyers remorse and not due to a defect in the product are subject to up to a 20% restocking fee to cover outbound shipping and handling costs. 

 PROMOTIONAL PRICE GUARANTEE 

We don’t want you to ever miss out! We honor promotional pricing on any order placed within fourteen (14) days before the start of a promotion and/or if your order has not shipped. 

Here’s How It Works:  

If you purchase a product directly from us and that product is both in-stock and available at a lower price on our website during a sale event within 14 days of your original purchase date, we will happily refund the difference in price to your original payment method. Get in touch to let us know here .

 WHOLESALE INFO

Thanks for your interest in sharing our products with your customers. We would be glad to speak with you about adding our products to your retail operations. If you would like to become an Avenlur wholesaler/drop shipper, please contact us here and include a brief summary of your sales channel, customer base and products you are interested in carrying. Once we receive your inquiry, we will contact you to find out how we can meet your needs.

 COLLABORATION

We are excited about your interest as a Social Media Influencer for our company, promoting our products and our brand. Please fill out the form here and include your name, email and your social handle/s in the comment box (phone number field not required).  You can also include a short blurb about yourself if you'd like. 

If you are selected, we will reach out to you either via IG or email.

We look forward to working with you in the near future.