Holiday Season FAQs

Yes. U.S. orders placed by December 19 with standard ground shipping are expected to arrive before Christmas. Your estimated delivery date is shown at checkout before you pay, so you'll know before you order.

Choose our subsidized flat-rate Express option at checkout. Orders placed by December 22 at noon PT are still eligible for 2-Day Express delivery before Christmas.

Orders placed before 2 pm EST ship the same business day from our east or west coast warehouse. Orders placed after 2 pm EST ship the next business day.

Standard shipping is free on every order within the continental US. Express shipping is available at a flat rate. For Alaska, Hawaii or international delivery, contact our support team before ordering.

Yes. Enter the recipient's address as the shipping address at checkout. Tracking is sent to the email on your order, so you can keep an eye on the delivery without spoiling the surprise.

You'll receive a tracking number by email as soon as your order ships. If it hasn't arrived within a few days of the estimated date, contact our support team.

Yes. Holiday purchases can be returned until January 31, even if that's more than 30 days after your order. All standard return terms still apply. See our refund policy.

Returns that aren't due to damage or a defect are subject to a restocking fee of up to 20% to cover outbound shipping and handling. Damaged or defective items are never charged a fee.

Contact our support team to get an RMA (return merchandise authorization) number before shipping anything back.

We'll replace any damaged or missing parts free of charge. contact our support team with your order number and a description of what's damaged or missing.

No. With our Holiday Price Match Guarantee, if you buy on avenlur.com from November 1 and we lower the price of the same product on avenlur.com through December 31, we refund the difference.

All of our Black Friday and Cyber Monday offers are on our BFCM deals page.

Yes. Sign up for our emails and you'll get 10% off your first order. See all current Avenlur offers.

Yes. Choose Shop Pay at checkout to split your purchase into monthly payments, subject to eligibility.

Our Holiday Gift Guide sorts every gift by age, from babies to big kids, and by budget. Each product page also lists the recommended age and weight limits.

Most products need some assembly, so we recommend ordering early enough to build it before the big day. Manuals and assembly videos are on our product manuals and videos page and linked on each product page.

Yes. Avenlur products are tested to ASTM and CPSIA standards for children's products.