Return Policy

Returns

How does the return process work?

Have an issue with your product? Change your mind? You have 30 days to return your product from the original purchase date.

1. Contact support within 30 days of the original purchase date to receive your personalized RMA (Return Merchandise Authorization) number.
2. Package the product and ship it to us at:
   Avenlur Returns
   110 South Newman Street
   Hackensack, New Jersey 07601
3. If your item was defective, and you do not wish to receive replacement parts, we will send you a pre-paid return label so that you can return it for a full product replacement, or a full refund if you prefer. Contact us and we will have a label sent to you right away!
4. Once we receive the item, we will issue a full refund of the product within 3-5 business days (Buyers remorse returns are subject to a 20% re-stocking fee).

*Damaged returns due to insufficient return packaging may be assessed additional fees.

*Please note that if you purchased the product through a re-seller, return requests must be processed through the re-seller. Unfortunately, Avenlur is unable to refund you directly.

Warranty & Missing Parts

Looking for Warranty or Replacement Parts?

For missing or damaged parts and our 5 Year Warranty, see our Refund Policy.